@stuckgum I bought a PC there ~six years ago and a Laptop ~3 years ago. Both are still runnig quite good, no hardware or linux based problems. Only with windows in dualboot… 😉️
I had once contact to the service (windows dualboot…) and they could help me quick.
So the only thing I could complain about would be the price.

i bought the tuxedo nano (a mini pc but decently powerful), and its not 100% linux compatible. i imagine its better if you install their own distro (maybe) but running arch linux with the standard kernel on it, i’ve had issues with HPET/TSC (some cpu timekeeping stuff, ruined performance when it happened), the wifi card it came with is known to have issues and i’ve had plenty (usable, but super slow bandwidth depending on what AP i connect to, and no its not the AP all other devices work fine on it), and some lockups when my usb microphone is connected (sometimes it only crashed the usb hub which i could reset).

NONE of these issues are present running arch linux on my old desktop and 2 work laptops. Support wasnt helpful either.

However, its still my main device, i just had to work around these issues.

edit oh, and the fan is not controllable from linux at all, i’ve spent hours trying to find a way. i do not know if it’s controllable from windows either, maybe it’s just the mainboard that doesn’t allow fan control at all outside of the UEFI settings.

I bought a tuxedo laptop about 2 years ago. I’ve only had one issue with it, where it would go to 100% fan speed for about 2 seconds after turning it on. Other than that I’m really happy with it ☺️

I did have a couple of issues with a model with an nvidia video card, but the tuxedo tech I got in contact with took great care to troubleshoot the issue with me and report the issue up to the Dev team that works with nvidia. So compatibility may not be 100% but the service is great. Now I got no more issues with it.