Valve Corporation, tired of paying arbitration fees, has removed a mandatory arbitration clause from Steam’s subscriber agreement. Valve told gamers in yesterday’s update that they must sue the company in order to resolve disputes.
The subscriber agreement includes “changes to how disputes and claims between you and Valve are resolved,” Steam wrote in an email to users. “The updated dispute resolution provisions are in Section 10 and require all claims and disputes to proceed in court and not in arbitration. We’ve also removed the class action waiver and cost and fee-shifting provisions.”
This is a good thing why you trying to spin it as bad?
Arbitration has always favored companies.
Because it’s not quite the good-faith gesture people are making it out to be; it’s a cost-saving measure for Valve. From the consumer standpoint, very little actually changes, as the average user isn’t taking Valve to court in the first place. It’s not as if Valve is suddenly lowering their legal funding in conjunction with this move; they’ll still defend themselves harder than most consumers would be able to, and will win their cases in court instead of in arbitration, which is even more costly for the consumer when they lose.
While arbitration favors companies, so do the courts. If anything, this just makes it more cost-prohibitive on the consumer side to make Valve face the law.