The Digital Ocean outage on 28-Nov-2024 was caused by a mistaken clientHold put on DigitalOceanSpaces.com by Network Solutions, probably by one person, which continued for hours because a bevy of clueless VeriSign executives, notified in multiple escalations, didn’t know who to contact to reverse this simple mistake that lead to a major corporation bleeding revenue and reputation.
Imagine if Network Solutions accidentally put a clientHold on your domain. You’d have to kiss your domain goodbye because a lot of VeriSign executives will not be helping you, even if they could.
“DigitalOcean is working with Network Solutions to understand what happened on their end that resulted in the clientHold being applied to our domain incorrectly. In addition, we are reviewing other domain registrars as possible new homes for our domains.”
*22:38 - Incident declared based on monitoring and customer reports of our Cloud Control Panel not loading. *22:44 - Issue detected by an internal alert
Their internal detection system was 6mins slower than customer reporting… 6 mins is an eternity for this kind of thing