Daqu@lemm.eetoTechnology@lemmy.ml•Generative AI could soon decimate the call center industry, says CEO
4·
6 months agoLet’s add some advertisements to this, sou the AI can sell you stuff while not helping you.
I do not know too many people that are happy after a scripted indian callcenter experience. Replacing the people with shitty generative AI will only make it a little bit worse.
Most of them are not good at selling anything. That’s why they give them a script to follow, which also restrains the good salespeople in a callcenter. If they change the way of their offers - maybe custom generated deals based on available customer data by an AI that management trusts more than people - they might sell better than Pajeet ever did.