You make a good point. When a small number of people complain loudly but most people don’t care, I’m not sure that’s “controversy.” The majority don’t care but this accessory is for the minority who do, and they hate it, so yeah “hated” would not be overstating it :)
I’m with you 100%. The Twitter product has always been a clunky pile of bullshit for me. But somehow it became the default public space and choice of celebrities, etc and I think that has been 98% of its appeal.